A Guide to our Complaints, Concerns and Compliments Procedure.

Leicestershire Fire and Rescue Service believes that by listening and acting upon your complaints, concerns and compliments we can improve the service we provide, making our community safer. We operate a comprehensive procedure to ensure your complaint or concern is dealt with quickly, in a fair and efficient manner.

On receiving a complaint or concern:
We will immediately record and pass the details on to an appropriate senior officer, who will then be responsible throughout the enquiry.

You will receive an acknowledgement of your complaint or concern with a unique reference number within five working days.

Once the investigation is completed, the officer in charge will contact you either in writing or by telephone. In the event that you are not entirely satisfied with the outcome of your complaint or concern you should inform us within 28 days. Your query will then be forwarded to the Clerk of the Authority for consideration.

If you are still not satisfied with the findings of your enquiry, you can forward your complaint or concern to the Local Government Ombudsman.

The contact number for your local area is 0845 6021983.

If you believe you have cause for concern, or wish to compliment the Service, please choose one of the methods of contact we have outlined.

Contact us
Click here, for details on how to contact us. Using the information given you will be able to speak to one of our Information Services staff who will be pleased to discuss your query and initiate the appropriate cause of action.

Data Protection Act 1998
Leicestershire Fire and Rescue Service are registered with the Office of the Information Commissioner. All data submitted by visitors to this site will be processed in accordance with the principles of the Data Protection Act 1998