Escape: Call 999

First escape, then call 999

Once you've escaped, use a mobile, a neighbor’s phone or a phone box. 999 calls are free.

Don't call the local fire station's number - it will probably take longer to be answered.

Speak slowly and clearly.
Give the whole address of your home, including the town.
Say what is on fire (e.g. a two-storey house).
Explain if anyone is trapped and what room they are in.
The more information the Fire and Rescue Service has, the quicker it can get to you and act when it gets there.

Don't go back in
Don't go back in for anything.

If there's someone still inside, wait for the Fire and Rescue Service to arrive. You can tell them about the person and they will be able to find them quicker than you.

If you go back inside the building, you will slow down the firefighters' efforts to rescue anyone else missing, apart from putting your life in great danger.

Wait near the building

Find somewhere safe to wait. When the Fire and Rescue Service arrives, give them as much information as possible about the fire and the building.

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